Good to know
Shipping, returns & care
Every piece is made by hand, so a few things work a little differently here. Here's what to expect.
How long does an order take to ship?
Pieces you see in the shop are already made and waiting, so they go out as soon as I can pack and post them. Custom work through the quote system is sewn after you order, and that usually takes one to two weeks; keepsake pieces may take a little longer, and I'll let you know if so. I ship from Connecticut, and you'll get tracking once your order is on its way.
Can I return a custom or personalized piece?
Because each item is made one at a time and often personalized, I'm not able to accept returns on custom or monogrammed pieces. If something arrives damaged or isn't what we agreed on, message me within seven days of delivery and I'll make it right. For non-personalized items, reach out and we'll find a fair solution together.
How should I care for a handmade bag or keepsake?
Handmade pieces last longest with a little care. In general: gentle cold wash, hang or lay flat to dry, and a warm iron only if needed. Keepsake pieces with appliqué (like the MAMA sweatshirt) should be turned inside out and laid flat to dry. Specific care comes noted with each item.
Still have a question? Get in touch I read every message myself.